The request reaches the account team
In the finished product, the address above is checked against an account and a reset link is issued from there — never a password sent by email.
Account access
Reset your Boklink password
Tell us the email address on the account and we will explain what happens next. You choose the new password — it is never sent to you.
- A reset link is issued, not a password
- Requesting again is safe at any point
- Boklink staff never ask you for your password
Which address is on the account?
Use the address you sign in with, not a forwarding address.
What happens next
How a reset should work
Written out here so you can tell the difference between a slow email and a broken process.
The link is single use
A reset link should expire and stop working once it has been used, so an old email in an inbox cannot be replayed later.
Your password is chosen by you
Nobody at Boklink asks for your password, and no support process requires you to share it. Treat any such request as fraudulent.
This build has no account backend, so the request cannot actually be delivered. Link lifetime, the sender address to expect, and the manual identity-check procedure for lost mailboxes are not stated here — add them once the flow is live.
When it does not work
Reset problems and what to do
Nothing arrived. What should I check?
Check the spam or quarantine folder first, and confirm you used the address the account was created with. Reloading and requesting again is safe — a second request does not invalidate anything.
The link says it has expired.
Request a new one from this page. Link lifetime is a policy decision that is not published here; it will be stated once the flow is live, so you are not guessing at a number.
I no longer have access to that email address.
Contact us and describe the situation rather than creating a second account, which tends to make access harder to restore. Identity checks for this case are handled by the team, not by a form.
I think someone else tried to sign in as me.
Reset the password from this page and contact us about the account. Report the incident even if the reset appears to work — a failed attempt is still worth knowing about.
Remembered it after all?
Head back and sign in — nothing here needs to be completed first.